Terms and Conditions PXJFO / Sam’s taxi’s.

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

“Company”

Refers to PXJFO, including its drivers, contractors, and authorised representatives providing transport services under this name.

“Service”

Refers to any passenger transport activity offered by the Company, including but not limited to private hire rides, airport transfers, and ad hoc journeys.

“Booking”

A request by a customer for the provision of transport services, regardless of channel used, which only becomes binding upon explicit acceptance by the Company in accordance with Section 3.3.

“Quick Booking”

An expedited booking request mechanism intended for immediate or near-immediate transport requests, subject to availability, feasibility, and confirmation by the Company.

“Customer” / “Passenger”

Any individual or entity requesting, booking, or using the Company’s transport services, including all persons physically present in the vehicle during a journey.

“Booking Party”

The individual or organisation that submits a booking request on behalf of one or more passengers, typically in a business or third-party arrangement.

“Driver”

Any person operating a vehicle on behalf of the Company in the provision of Services.

“Vehicle”

Any motor vehicle used by the Company to perform transport Services.

“Fare”

The total amount payable for a Service, whether calculated as a fixed fare, an individually agreed price, or in accordance with regulated Dutch taxi meter tariffs.

“Fixed Fare”

A pre-agreed price for a specific journey, confirmed prior to commencement of the Service.

“Meter Fare”

A fare calculated in accordance with applicable Dutch regulated taxi tariffs, as measured by an approved taximeter system.

“Foreign Currency Payment”

Any cash payment made in a currency other than the Euro (EUR), subject to Section 4.6.

“Operational Feasibility”

The determination by the Company, based on safety, legal, traffic, vehicle suitability, and practical considerations, as to whether a Service or specific instruction can reasonably be executed.

“Safe Drop-off Point”

The nearest legally and operationally accessible location to the requested destination where the vehicle can safely stop and complete the Service.

“Lost Property”

Any item left behind in the Vehicle after the completion of a Service.

“Retrieval Service”

A discretionary service offered by the Company to return Lost Property to a Passenger or Booking Party, subject to availability and fees outlined in Section 6.8.

“Cleaning Incident”

Any situation where the Vehicle requires cleaning, deodorisation, restoration, or temporary withdrawal from service due to Passenger conduct or contamination.

“Written Confirmation”

Any confirmation of a Booking provided via e-mail by the Company.

“Cancellation”

Any withdrawal, modification, or termination of a Booking request prior to commencement of the Service.

2. Scope of Service

These Terms and Conditions apply to all transport services provided by PXJFO (“the Company”), including individual and business bookings, airport transfers, and private passenger transport within the Netherlands and surrounding regions unless otherwise agreed in writing.

3. Booking and Information Requirements

3.1. Booking Methods

Customers may request transport services via the Company’s designated booking channels, including the official PXJFO website booking form, direct communication channels, or other methods explicitly made available by the Company. The website booking form, including any “Quick Booking” function, constitutes only a request for transport services and does not constitute a confirmed booking or acceptance by the Company.

3.2. Quick Booking (Ad hoc Requests)

The “Quick Booking” function is intended for ad hoc transport requests, for example where a customer is already in direct physical proximity to a Company driver or vehicle and requires immediate transport without a prior reservation. Requests submitted through this function are treated as transport requests only and remain subject to availability, feasibility, and confirmation by the Company. The Company reserves the right to decline any request submitted through this function, including where advance reservation use is attempted or where operational conditions do not allow fulfilment.

3.3. Confirmation of Booking

A booking is only considered confirmed once the Company has explicitly communicated acceptance of the booking via e-mail or direct in-person confirmation by the PXJFO taxi driver.

3.4. Required Information

Customers must provide complete and accurate information when requesting a booking, including but not limited to:

• Full name (or company name for business bookings)

• Contact details (phone number and/or e-mail)

• Pickup and drop-off locations

• Date and time of transport

• Number of passengers (maximum of 5)

• Flight number (if applicable)

3.5. Customer Responsibility

The Company is not liable for delays, cancellations, or service issues arising from incorrect, incomplete, or unconfirmed booking requests.

4. Pricing and Payment

4.1. Pricing is either:

• Agreed in advance as a fixed fare; or

• Calculated based on officially regulated Dutch taxi meter tariffs.

4.1.1. Fixed fares are offered solely at the discretion of the Company and are subject to availability, operational planning, distance, timing, and other business considerations.

4.1.2. The Company reserves the right to decline, refuse, or withdraw a request for a fixed fare quotation prior to confirmation and may instead offer transport on the basis of the applicable Dutch taxi meter tariff.

4.1.3. No passenger shall be entitled to a fixed fare unless such fare has been explicitly quoted and confirmed by the Company.

4.2. The Company adheres strictly to applicable Dutch transport regulations and will not charge beyond legally permitted rates or agreed pricing, except where explicitly modified by clause 4.6.

4.3. Payment terms, including timing and method, will be communicated at or before the time of service unless otherwise agreed.

4.4 Receipts and Proof of Payment:

The Company operates a paperless receipt system. Printed receipts are not issued in the vehicle at the time of payment. Upon request, passengers will receive confirmation of payment in digital form, either by email or by visual confirmation of the transaction details displayed on the Company’s payment device at the time of payment. Where requested, formal invoices may be issued and sent by email upon receipt of a valid request submitted by the passenger. Passengers may use the provided confirmation for their own records, including for printing purposes.

4.5 Split Payments and Invoicing:

Unless otherwise agreed by the Company in advance, fares must be settled as a single transaction. The Company does not offer split payments or the issuance of multiple invoices for a single journey. Only one invoice may be issued per journey and per fare charged.

4.6. Cashless payments, including bank transfer and electronic payments (debit/credit card and contactless mobile wallet), are preferred.

4.7. Student Discount:

The Company offers a student discount on regulated Dutch taxi meter tariffs. Students receive a 10% discount upon presentation of valid and unexpired student identification or proof of enrolment from a recognised educational institution.

Where the student is enrolled at a recognised educational institution located in the Netherlands, a 15% discount applies.

The discount applies only to meter-based fares. Only one student discount may be applied per journey and discounts cannot be combined, accumulated, or stacked with other student discounts or promotional offers.

The student discount is a voluntary commercial offer and may be applied at the discretion of the Company. The Company reserves the right to decline, suspend, or withdraw application of the discount for operational, commercial, or business-related reasons, including, but not limited to, situations where application of the discount is not reasonably feasible at the time of service.

Eligibility must be demonstrated before or at the start of the journey. The Company reserves the right to verify eligibility and to decline application of the discount where sufficient proof is not provided or where operational conditions do not permit.

4.8 Cash Payments and Change Handling:

Cash payments are accepted; however, availability of exact change cannot be guaranteed at all times. Where exact change is not reasonably available at the time of payment, the Company may, with the agreement of the passenger, apply rounding to the nearest practical denomination. Any difference resulting from such rounding may be treated as part of the agreed transaction or, where applicable, as a voluntary tip. The Company is under no obligation to provide change in alternative denominations, currencies, or non-standard breakdowns of cash amounts. Where the passenger requests exact change and this cannot be reasonably provided at the time of payment, the remaining balance may be settled by alternative payment methods or agreed adjustment. Any assistance involving cash exchange, including stopping at a cash-access point, is offered solely at the driver’s discretion and subject to operational, safety, and time feasibility.

4.9 Currency and Foreign Cash Payments:

4.9.1 The Euro (EUR) is the primary and default currency for all services.

4.9.2 Where a passenger pays in cash using a currency other than EUR, the Company applies a foreign currency handling surcharge of 10% of the total fare.

4.9.3 This surcharge covers currency conversion costs, exchange rate differences, and associated processing fees incurred by the Company, including fees charged by third-party exchange services.

4.9.4 The applicable exchange rate and surcharge will be communicated or confirmed prior to or at the time of payment where reasonably practicable.

4.9.5 The Company reserves the right to decline acceptance of foreign cash where conversion is not reasonably feasible.

5. Airport Transfers

5.1. For Amsterdam Schiphol Airport pickups, customers must proceed to the designated pickup location as instructed (including App Pick-Up Point E/F 17 or a mutually agreed pick up location, accepted in writing).

5.2. For airport pickups, the Company might use real-time flight tracking to adjust pickup timing in case of delays or early arrivals.

5.3. Airport drop-offs will be performed at standard designated terminal areas unless otherwise instructed by authorities.

6. Conduct and Vehicle Policy

6.1. Smoking and vaping, including the use of electronic inhalation devices, are strictly prohibited in all vehicles at all times.

6.2. Any contamination, odor, residue, or cleaning requirement resulting from a violation of this policy may result in reasonable cleaning, restoration, and operational downtime charges.

6.3 Passenger Conduct

6.3.1 Passengers are expected to behave respectfully toward the driver, the vehicle, and other passengers at all times during the service.

6.3.2 Behaviour that may reasonably interfere with safe driving, operational performance, or the comfort of the service is not permitted.

6.3.3 The Company reserves the right to refuse continuation of service or terminate a journey in cases of unsafe, unlawful, or seriously disruptive behaviour, in accordance with applicable law.

6.4. Cleanliness and Vehicle Soiling

6.4.1. Passengers are responsible for keeping the vehicle reasonably clean throughout the journey. Any disposal of waste inside the vehicle, including, but not limited to, food, liquids, bodily fluids, or other organic or inorganic materials, is prohibited.

6.4.2. In the event of significant soiling or contamination beyond normal use, a fixed charge of €500 applies as pre-agreed compensation for deep cleaning, vehicle restoration, and loss of availability of the vehicle during cleaning and recovery.

6.4.3. Where actual reasonable costs (including cleaning, restoration, and operational downtime) are demonstrably lower than €500, the Company may charge the lower amount.

6.4.4. Where such costs exceed €500, the Company may recover additional reasonable and substantiated costs.

6.5. Operational Safety Standards

6.5.1. The Company applies internal operational safety standards during service execution, including the use of low beam headlights where applicable and permitted by the vehicle’s configuration.

6.5.2. These standards form part of the Company’s operational procedure.

6.6 Operational Routing and Destination Access

6.6.1 The Company provides transport services to requested destinations and will make reasonable efforts to reach the agreed drop-off location as specified by the passenger.

6.6.2 The Company reserves the right to determine or adjust the route taken during any journey based on safety, traffic conditions, road layout, vehicle suitability, legal requirements, and operational feasibility.

6.6.3 Where access to a specific street, area, or exact location is not reasonably safe or feasible due to road width, vehicle size, congestion, or other operational constraints, the Company may refuse entry into such area.

6.6.4 In such cases, the Company will complete the transport to the closest reasonably safe and accessible location to the requested destination.

6.6.5 This shall not be considered a failure to perform the service, provided that transport to a reasonable alternative drop-off point is completed in accordance with these Terms and Conditions.

6.6.6 The Company shall not be liable for deviations from requested routing or inability to access an exact location where such decisions are made in the interest of safety, legal compliance, or prevention of vehicle damage.

6.6.7 The Company shall not be liable for any delay, inconvenience, or indirect consequences suffered by the passenger(s) resulting from route deviations, diversions, or access restrictions that are instructed, required, or enforced by competent authorities, including but not limited to police, municipal services, traffic control, airport authorities, or road management entities.

6.6.8 In such circumstances, compliance with such instructions or restrictions shall be deemed proper performance of the transport service.

6.6.9 Where reasonably feasible, the Company may offer door-to-door service as close as possible to the requested destination, subject at all times to legal requirements, safety considerations, and operational feasibility.

6.6.10 The Company shall not be required to perform stops, manoeuvres, or access routes that are unlawful, unsafe, or reasonably likely to result in vehicle damage or traffic obstruction.

6.7 Seatbelt Use and Passenger Responsibility

6.7.1 All passengers are legally required to wear a seatbelt where one is available throughout the duration of the journey, in accordance with applicable Dutch traffic regulations.

6.7.2 The Company will, where reasonably possible, remind passengers to wear seatbelts at the start of the journey. Passengers remain responsible for ensuring compliance with this requirement during the ride.

6.7.3 The driver is not responsible for continuous monitoring or enforcement of seatbelt use by adult passengers during the journey.

6.7.4 For passengers under the age of 18, applicable legal obligations regarding the use of seatbelts or appropriate child restraint systems apply, and the driver may take reasonable measures to ensure compliance prior to and during the start of the journey.

6.7.5 The Company shall not be liable for any fines, penalties, or consequences resulting from a passenger’s failure to comply with seatbelt obligations, insofar as such responsibility lies with the passenger under applicable law.

6.8 Passenger Belongings and Lost Property

6.8.1 Passengers are solely responsible for their personal belongings at all times during the journey, including but not limited to mobile phones, identification documents, passports, wallets, luggage, and other valuables.

6.8.2 The Company may, as a courtesy, remind passengers at the start and end of the journey to check their immediate seating area before departure or exit.

6.8.3 Passengers are encouraged to visually check around and underneath their seat and surrounding areas before exiting the vehicle to reduce the risk of leaving items behind.

6.8.4 The Company does not assume custody, storage, or safekeeping responsibility for passenger belongings at any point during the service.

6.8.5 Where operationally feasible, the driver may perform a reasonable visual inspection of the vehicle after drop-off as an additional courtesy, without accepting any liability for items left behind.

Retrieval Service and Charges

6.8.6 Where a passenger requests the return of lost property after the vehicle has departed, the Company may offer a retrieval service subject to operational availability.

6.8.7 Where a passenger requests retrieval of lost property, a fixed call-out fee of €25 applies where the distance between the Company’s vehicle location at the time of accepting the retrieval request and the retrieval location does not exceed 6 kilometres.

6.8.8 Where the distance between the Company’s vehicle location at the time of accepting the retrieval request and the retrieval location exceeds 6 kilometres, an additional charge of €2.00 per kilometre applies for each kilometre beyond 6 kilometres. The €25 call-out fee remains applicable in all cases.

6.8.9 The Company is under no obligation to perform immediate retrieval and may schedule return or collection at a later time based on operational availability without affecting the pricing or liability provisions of this section or Section 8.

Booking Party Communication (Business Bookings)

6.8.10 Where the transport service was booked by a company or organisation based in the Netherlands, requests regarding lost property may be submitted by the booking party (the company or organisation that made the booking) or the passenger(s) via the Company’s official e-mail address.

6.8.11 The Company may, at its discretion, respond to a lost property request by contacting the booking party to arrange return or collection with the lawful owner. Initial requests must be submitted via the Company’s official e-mail address. Where operationally appropriate, the Company may subsequently initiate telephone contact with the booking party using a provided return number in order to coordinate retrieval. If no booking party can be reached or no booking party exists, the Company may contact the passenger(s) directly, provided a valid European telephone number has been supplied.

6.8.12 Drivers and other PXJFO staff are under no obligation, under any circumstance, to provide or disclose personal or private contact details, including private telephone numbers. Any sharing of such details outside official Company channels may only occur voluntarily, at the individual’s discretion, and only where there is a clear and reasonable operational, practical, or human justification. Such sharing can never be required or demanded as part of the service.

6.8.13 Passengers are advised to contact the Company proactively by e-mail in all cases of lost or potentially forgotten belongings, regardless of any other communication or action taken by the Company or the booking party.

Liability

6.8.14 The Company shall not be liable for loss, damage, or delayed recovery of personal belongings left in the vehicle, including where such items are reported after the journey has ended or where recovery is not immediately possible.

7. Tipping

Tipping is not mandatory. Any gratuity offered is voluntary and at the sole discretion of the customer.

8. Cancellations and Changes

8.1. Customers are expected to communicate cancellations or changes in booking details as early as possible.

8.2. The Company reserves the right to adjust or cancel services in cases of incorrect booking details, unsafe conditions, or force majeure events.

9. Liability

9.1. The Company will perform services with reasonable care and professionalism.

9.2. The Company is not liable for delays caused by traffic conditions, weather, airport operations, or third-party disruptions.

9.3. Liability for indirect or consequential damages is excluded to the extent permitted by law.

10. Invoicing

10.1. Requests for formal invoices (including PDF or A4 tax invoices) must be submitted by e-mail.

10.2. The Company is not responsible for invoice requests not submitted through the designated channel.

11. Privacy and Data Use

11.1. Personal data is used solely for the purpose of providing transport services and related operational communication.

11.2. Data will not be shared with third parties except where required by law or necessary for service execution.

12. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands. Any disputes shall be subject to the jurisdiction of Dutch courts.

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